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Dongguan Hongyun Hardware Co., Ltd.
Terminal system service expert
Being people-oriented is the foundation; respecting customers is the key; winning by quality is the key, and taking technology as strategy is the core
ISO Certification：Hongyun has passed the certifications of ISO9001, ISO14001, TS16949 and other quality management systems; all the process is implemented in strict accordance with the requirements of the quality management system.
■ Personnel Organization Structure
■ Instruments & Equipment
Supplier Quality Management
In our quality control process, we will make some investigation to our supplier to ensure the qualification of the supplier and the quality of raw materials.
Supplier Supply Qualification and Service Record Investigation---List for Investigation of Suppliers’ Fundamental Data
Supplier Quality Environmental Protection System Investigation---Supplier Evaluation Table and Quality Environmental Protection Contract
Supplier Quality and Service Supervision and Review---Supplier Quality, Delivery Time and Service Monthly Mark Table
Incoming Quality Inspection---Incoming Quality Inspection Report
Material and Product Quality Inspection
We will carry out a series of inspections to the materials, including incoming inspection, process inspection, delivery inspection, and inventory re-inspection. We ensure the material is same from purchase to proofing and to delivery finally, is high-quality and meets customer requirements.
1. Transform customers’ latest quality and environmental protection standard timely
2. Cooperation and support in customer system and product audit
3. Customer property management and maintenance
4. Handling and tracking of customer complaints
1. Supplier material purchasing batch qualification rate ≧ 99.5% --- qualified material purchasing batches/ total material purchasing batches × 100%
2. Process pass rate ≧ 99.5% ---abnormal quantity/ total amount of inspection × 100%
3. Final product inspection pass rate ≧ 99.8% --- bad quantity/ total amount of inspection × 100%
4. Customer complaint rate ≤ 1% --- customer complaint batch quantity/ total delivery batches × 100%
5. Customer refund rate ≤0.5% --- customer refund amount/ total delivery amount this quarter × 100%
6. Quality cost lost ratio ≤ 0.5% --- bad cost / total cost this quarter × 100%
7. Customer satisfaction rate ≧ 95 points --- actual grades given by customers
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